Questions, comments or concerns? MU Health Care values your feedback, positive or negative. We offer a few ways for you to send us a comment about a recent experience or offer suggestions for services we provide.
Help us improve by supplying us feedback:
Online: QUEST
Your comment is promptly forwarded to the appropriate personnel for acknowledgement and resolution through our system called Quality, Event and Safety Tracker (QUEST), a user-friendly electronic reporting system with web-based data entry. QUEST enables patients and families to report compliments, complaints or suggestions. The system is designed to provide rapid response to patients and families. Click below to submit a comment online with QUEST.
Phone or in Person: Office of Patient Experience
To speak with someone about a recent experience, or if you would like help accessing the PSN, please contact the Office of Patient Experience at 573-884-0000. The team is available from 8 a.m. to 4:30 p.m. Monday through Friday. The office is located on the first floor of University Hospital in main lobby, TC1002, just past the gift shop.
Patient and Family Advisory Councils
Our patient and family advisory councils (PFACs) bring together patients, families and health care professionals to collaborate on improving care and enhancing the patient experience. Your insights and feedback can make a real difference.