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Secure Email with Encryption
Frequently Asked Questions
Ways to Open a Secure Message
Handling Problems with Pop-up Blockers
Step-by-Step Directions
How to Get Help
Password Information
HIPAA and Health Information Privacy
For Employees
Password Information


How do I get a password?
The first time you receive a secure message, you will need to register. When you register, Cisco will give you a password to use to decrypt and view your secure messages. Directions for registering will be in the email message you receive or see the step-by-step directions on the "Secure Email with Encryption" Web page.

Will I have to change my password?
No. You are not forced to change your password. Although if you forget your password, it will be necessary to get a new one. You may change your password if you choose to do so.

What happens if I forget my password?
If you forget your password, click the "Forgot password?" link on the Registered Envelope to reset your password. Cisco Registered Envelope Service will send a new password message to the email address associated with your account.

If you have specified security questions for your account, the new password message contains a link to your security questions. Answer the questions to access the "Create New Password" page. Choose a new password, and use that password to log in to your account.

Please note, if you fail to correctly answer the security questions on five consecutive attempts, you will be locked out of your account for one hour.

If you have not specified security questions for your account, the new password message contains a link to the "Create New Password" page. Choose a new password and use that password to log in to your account. When you log in, you will be prompted to specify security questions (and the corresponding answers) for your account.




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