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Visiting Hours and Guidelines General visiting hours are 9 a.m. to 9 p.m. daily. New mothers and babies may have up to three visitors at a time between 10 a.m. and 9 p.m. daily. Intensive care and specialty units have hours designed to meet the needs of their patients. Please inquire about these special hours at the Information Desk in the main lobby, call the unit, or see individual guides to visiting: Visiting guidelines Please carefully observe our visiting guidelines: Please limit visits to two people at a time. Those waiting to see patients may make themselves comfortable in the visitor lounges, which are located on each patient floor near the lobby elevators at the east side of the hospital and in the first-floor lobby. For security reasons, visitors must leave the hospital by 9 p.m. unless special arrangements have been made with the nursing unit. Visitors’ personal belongings may not be stored in patient rooms or visitor lounges. If you have cold or flu symptoms or if you or a member of your family recently has been exposed to a communicable disease, please do not enter our patient-care units. Children under age 13 must be accompanied by an adult at all times. Overnight visitors At University Hospital, we understand the need for you to be close to your family member while he or she is hospitalized. Due to our limited space, we ask that you plan to spend the night only when your family member is critically ill. If you provide the nursing unit with the telephone number where you may be reached, the unit will contact you if your family member’s condition changes. You are welcome to call during the night and speak with a nurse to get an update on your relative’s condition. The unit phone numbers are as follows: 5 East: 882-1061 Visitor lounges Visitor lounges are located on the east wing of the 4th, 5th, 6th and 7th floors. The 7th floor visitor lounge is reserved for the families of pediatric patients. The ICU waiting rooms are next to the ICUs on the 3rd, 4th and 5th floors. Please check with the unit nurse supervisor to determine if you are eligible to stay overnight in a visitor lounge. As an overnight guest in a visitor lounge, the following guidelines are provided for your safety and security.
For your health and safety To promote the safety of guests, staff members and patients, please do not obstruct lights, use electrical appliances or sleep on windowsills in visitor lounges. For health considerations, no personal linens are permitted. We cannot be responsible for your personal belongings, so please store valuables in your vehicle and do not leave valuables unattended in the lounge. Food Food and beverage storage and cooking are not allowed in visitor lounges. Snacks are available from vending machines located in the hallway by the cafeteria on the Ground Level, just inside the cafeteria exit door and throughout the hospital. Main Street Café: Located on the First Floor, Lobby area, open Monday through Friday, 7 a.m. to 6 p.m. Pediatric overnight guest guidelines At Children’s Hospital, we understand the need for you to be close to your child while he or she is hospitalized. Because of our limited space, only one parent may stay overnight in the room of a child in the Pediatric Unit, Adolescent Unit, or Pediatric ICU. A second family member 18 or older and parents with infants in the Neonatal ICU may stay overnight in one of our visitor lounges. If you are staying overnight in a nearby hotel, the Ronald McDonald House, or at home, please provide your child’s nurse with the telephone number where you may be reached. You are welcome to call during the night and speak with the nurse to get an update on your child’s condition. The unit phone numbers are as follows: 6 East (Adolescent Unit): 882-7468 The 7th floor visitor lounge is reserved for the families of pediatric and adolescent patients. Overnight guests must be 18 or older. Please let the staff at the desk know if you will be staying overnight in the lounge. Linens for overnight visitors on the 6th and 7th floors are available in a cart located by the East elevators on the 7th floor. Please anticipate that you will be awakened in the morning for the lounge to be cleaned. University Hospital allows you to submit comments via the Internet. The Patient Safety Net is designed to provide rapid response to customer comments and can be accessed through our website at muhealth.org. Look for the prompt “submit compliments and complaints” on our home page, and you will be provided instructions on how to enter your comment. Your comment is immediately forwarded to the appropriate personnel for acknowledgement and resolution. |
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