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Secure Email with Encryption
Frequently Asked Questions
Ways to Open a Secure Message
Handling Problems with Pop-up Blockers
Step-by-Step Directions
How to Get Help
Password Information
HIPAA and Health Information Privacy
For Employees
Handling Problems with Pop-up Blockers


How do I stop a pop-up blocker from blocking a secure message?

To disable the pop-up blocker in Internet Explorer:

  • Enter your password in the Registered Envelope and click Open.
  • After decryption, the following pop-up blocker message appears in the browser: "Pop-up blocked. To see this pop-up or additional options, click here..."
  • Click the pop-up blocker message.
  • Click the option to temporarily allow pop-ups.
  • Re-enter your password in the envelope, and click Open.
  • A new browser window displays the content of the secure message.

To disable the pop-up blocker in Firefox:

  • Enter your password into the Registered Envelope, and click Open.
  • After decryption, the following pop-up blocker message appears in the browser: "Firefox prevented this site from opening a pop-up window. Click here for options..."
  • Click the pop-up blocker message.
  • Select the "Allow pop-ups for" option to allow pop-ups for the Secure Envelope.
  • Re-enter your password in the envelope and click Open.
  • A new browser window displays the content of the secure message.



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