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Rapid response team
In 2006, University of Missouri Health Care introduced a rapid-response team at University Hospital. The Targeted Interventional Group Emergency Response (TIGER) Team was created as a resource for any employee - from a housekeeper to a nurse - who is concerned about the condition of a patient. Since creating the TIGER Team, we also have made it available for family members to call if they have a serious concern about their loved ones' health.

When someone believes a patient needs urgent medical attention, he or she can call for the TIGER Team, a group of several specially trained experts who can evaluate the patient's condition and provide emergency treatment if needed. Team members include:

  • A respiratory therapist to evaluate and treat the patient's breathing
  • A house manager, who is a registered nurse with years of experience
  • An intensive care unit or STAT nurse, who specializes in caring for the most severely ill patients

The team also notifies the patient's physician so he or she can respond and evaluate the patient's medical condition and order treatments.

The interdisciplinary nature of the team is key to its success. With several team members offering different areas of expertise, the group has a broad perspective for determining the best way to treat the patient.

The other key to the team's success is speed. The goal is for all of the team members to arrive at the patient's bedside within five minutes of being activated. During 2011, the average response time for the TIGER Team was 2.2 minutes.

More patient safety initiatives

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