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Missouri Quality Award


University of Missouri Health Care is the recipient of the 2011 Missouri Quality Award (MQA) from the Excellence in Missouri Foundation.

The MQA is the official state recognition for excellence in quality leadership. Modeled after the prestigious Baldrige Performance Excellence Program, the MQA is recognized as one of the strongest state-level quality award programs in the country.

This is the first time University of Missouri Health Care has won the Missouri Quality Award.

"This award is a direct result of the efforts of all the dedicated and caring employees and medical staff at University of Missouri Health Care who make the delivery of quality care possible," said Jim Ross, chief executive officer. "We are honored to be recognized by our statewide peers for our efforts to continually improve on our high standards of care."

"This stellar achievement would not have been possible without the world-class workforce at University of Missouri Health Care," Ross said.

The MQA criteria, which is based on the Malcom Baldrige National Quality Award for Performance Excellence, are embodied in seven categories:

  • Leadership
  • Strategic planning
  • Customer focus
  • Measurement, analysis, and knowledge management
  • Workforce focus
  • Operations focus
  • Results

The award process began in February of this year with a written application to familiarize MQA examiners of the goals, mission, vision values and processes within University of Missouri Health Care. After review by the MQA Board of Examiners, MU Health Care was granted a site visit from examiners in late September. MU Health Care leaders accepted the award at a recognition dinner on November 17.

Watch a video about what the Missouri Quality Award means to MU Health Care

The Missouri Quality Award is a cooperative business, academic, health care and government initiative designed to promote quality awareness throughout the state. Since the award's inception in 1992, a total of 64 organizations have received the award and have been regarded as role models for successful quality strategies.

Watch our television commercial about our world-class care at MU Health Care




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